Advisory

Context: The client was uncertain of the primary cause of their CLM challenges and required a healthcheck to identify the root cause of the issue, rather than the symptom.

Approach: Delta Capita conducted a tailored, short duration Healthcheck to validate current processes, identify underlying issues and create a plan for successful delivery of the organisation’s CLM strategy.

Outcome: The team delivered a final report including key findings, challenges, and recommendations, with tangible and time-bound actions to ensure successful execution of the Client’s strategy.

Context: The Client required an evaluation of three leading CLM vendor platforms for the client's strategic onboarding and refresh solution.

Approach: Delta Capita SME’s augmented the Client team, bringing knowledge, experience and differing viewpoints to the evaluation exercise. The team informed the shape of the assessment and provided an additional layer of scrutiny, asking relevant questions to augment the client's requirements. The Client benefited from our trusted advice to ensure their own process was robust and that the right solution could be selected to fit their organisation.

Outcome: Delta Capita provided expert advice, beyond the proof of concept, on the Client’s strategic approach to solving for end-to-end CLM processes and architecture.

Context: The client’s inefficient and fragmented onboarding system caused delays, inconsistent data, manual processes, and poor customer experience, creating an urgent need for automation

Approach: Delta Capita assessed the current operating model, defined requirements across key areas, and designed a future-state model that streamlined operations across 5 regions and 32 jurisdictions.

Outcome: The result was streamlined onboarding processes, through reduced handovers, consistent policy, simplified compliance, and reduced customer touchpoints.

Context: The bank had an urgent need to resolve issues identified by the local regulator, largely related to inconsistent and incomplete regulatory and KYC information. six sites had local policies and local compliance. KYC, product and account data was held in multiple account systems.

Approach: The Delta Capita team conducted an initial healthcheck to validate the current CLM operating model and provide recommendations, before defining the target state operating model, MVP and roadmap for onboarding, aligned to the bank's priorities ahead of delivery. The operating model delivery involved management of the CLM prerequisites and impacts, integration into CLM infrastructure, the CLM build, and client & regulatory data cleaning initiation.

Outcome: Five sites were aligned to a single operating model, underlined by one consistent policy, and resulting in 40+ FTE savings over 3 years.

Context: The client’s goal was to expand their client base and enhance customer experience, but they were facing disjointed onboarding processes, unclear roles, and misaligned governance.

Approach: Following an initial CLM Healthcheck, the Delta Capita team identified gaps and risks across all CLM processes, then revised and mapped all target processes to optimise and streamline across Front office and Operations. In addition, the team revised the client’s governance focusing on effective decision making at the right point in the process, eliminating duplication and bottle necks in the process.

Outcome: All target CLM processes were re-designed and optimised, underpinned by revised governance with clarified roles and responsibilities, eliminating duplication, unnecessary admin tasks and improving overall client experience.