Managed Services

Tech enabled Managed Services that deliver fast, compliant KYC at scale

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350+

Dedicated KYC specialists delivering remediation, refresh, and BAU.

100+

Programmes successfully delivered for leading banks worldwide.

Global delivery hubs enabling follow-the-sun operations.

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Outcomes That Matter

Rapid mobilisation

Stand-up full KYC teams in weeks through proven playbooks, global delivery hubs, and built-in training. Our ready‑to‑deploy model accelerates impact and keeps operations moving during spikes or change.

Consistent, high-quality outcomes

Benefit from SLA-driven delivery with embedded QA, MI, and governance for predictable, audit-ready output. Dedicated oversight reduces rework and maintains accuracy at scale.

Elastic capacity, lower cost

Scale effortlessly with flexible commercials and a global workforce. Convert fixed costs into variable spend while maintaining resilience, efficiency, and high‑quality delivery.

Customer Success

Discover the real‑world impact of our Managed Services with leading financial institutions.

End-to-end CLM for a Global Asset Manager

Context: The client needed a full managed service and a technology platform to manage requests, along with specialist financial crime support, including a fully adoptable AML policy.

Approach: Delta Capita delivered an end‑to‑end CLM managed service – creating the AML policy, configuring Karbon platform, migrating data, and deploying UK and India‑based teams to run onboarding, periodic reviews, screening, and outreach.

Outcome:

The team unlocked technology savings through Karbon’s shared policy rules and workflow automation
Reduced risk through a defined service model, clear SLAs, and predictable delivery
Backlogs eliminated because Delta Capita manages onboarding spikes with scalable surge capacity
Significant operational efficiency gains with only a small client oversight team

Technology savings

unlocked

Accelerating KYC Throughput for a UK-based Fund Administrator

Context: Rising onboarding and PR volumes strained the client’s KYC teams, making it difficult to meet deadlines across multiple jurisdictions due to limited capacity and manual work allocation.

Approach: Delta Capita deployed specialised KYC analysts and a dedicated QC team, centrally managing due diligence across all investor and fund types and embedding our specialists directly into the client’s PR and Onboarding teams.

Outcome:

Consistently high QC pass rates across case types
PR and onboarding backlogs cleared, ensuring on-time regulatory compliance
Faster onboarding cycle times, accelerating client activation and revenue capture
Reduced work and error rates through expert handling and localised KYC capability

Faster

onboarding cycle times

Ready to transform your CLM journey?

See how Karbon speeds onboarding while raising the bar on compliance.

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