CLM Insights

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From The CLM Experts™ where insight meets execution, and modern Client Lifecycle Management takes shape.

Product Updates

Dec 4, 2025

Enhancing Client Experience Through Digital Outreach

Outreach plays a pivotal role in KYC and AML processes. In instances where crucial information and documents are not accessible in the public domain, companies need to reach out to clients. This outreach is essential to fill in the gaps, allowing clients to fulfil their KYC and AML obligations seamlessly.

Blog

Nov 6, 2025

CLM Challenges for Fund Administrators

In this article, Matthew Benham examines how CLM requirements differ between fund administrators and global banks, highlighting how modern CLM technology can solve the unique onboarding and KYC challenges faced by fund administrators.

Blog

Oct 28, 2025

Why The Direction of CLM Might Be 'Buy and Break'

In this article, Sean Vickers, Chief Commercial Officer and Matthew Benham, Chief Product Officer sit down to discuss why CLM may be heading towards a model where firms buy solutions not to work around them, but to take them apart and make them their own.

Blog

Oct 14, 2025

How Banks Can Finally Reduce Their Karbon Footprint

Imagine being the COO of a global bank, responsible for hundreds, sometimes thousands, of people working on KYC and AML activities across multiple regions. Enormous time and cost are poured into gathering client information, chasing documents, and re‑keying data into multiple systems. Time that should be spent making better risk decisions is instead consumed by managing operational complexity.

Blog

Sep 17, 2025

Unlocking Efficiency: The Transformative Power of Technology in Identity Verification

In today's dynamic business landscape, the demand for robust Identity Verification (ID&V) processes, closely associated with Know Your Customer (KYC) protocols, has reached unprecedented heights.